Privacy Policy – Tremor Households
Effective Date: 01/04/2025
At Tremor Households, accessible from www.tremorhouseholds.co.ke, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
When you make a purchase, sign up for our newsletter, or contact us, we may collect:
- Full Name
- Phone Number
- Email Address
- Billing and Shipping Address
- Payment Details (processed securely via third-party payment processors)
b) Non-Personal Information
We may automatically collect certain non-identifiable data such as:
- Device type
- Browser type
- IP address
- Pages visited
- Time spent on site
2. How We Use Your Information
We use the information collected to:
- Process and deliver your orders
- Respond to your inquiries and provide customer support
- Send order confirmations, updates, and promotional messages (if opted-in)
- Improve our website and customer experience
- Prevent fraud and ensure secure transactions
- Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal data. We may share your information with trusted third parties only in the following cases:
- Shipping providers to deliver your orders
- Payment processors to facilitate transactions
- Service providers who help operate the website (e.g., hosting services)
- Law enforcement or regulatory authorities when required by law
All third parties are required to handle your data with the same level of security and confidentiality.
4. Data Security
We implement appropriate technical and organizational measures to secure your personal information. All transactions are encrypted using SSL (Secure Socket Layer) technology, and sensitive information like payment data is securely processed via third-party providers.
5. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing communications
- Lodge a complaint with a data protection authority if you feel your rights are violated
To exercise any of these rights, please contact us at info@tremorhouseholds.co.ke
6. Cookies and Tracking
Our website uses cookies to enhance user experience, analyze traffic, and improve our services. You can manage cookie preferences through your browser settings.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review it periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Tremor Households
Website: www.tremorhouseholds.co.ke
Email: info@tremorhouseholds.co.ke
Phone: +254729818426